Speaker(s): 

Moderator(s): 

Michaelyn Notz, DO, Geisinger Staff Member - has nothing to disclose. 

Learning Objectives: 

At the conclusion of this session, the participant should be able to: 

• review commonly used surveys and questionnaires that assess patient experience and feedback.
• analyze the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) score trends at Geisinger.
• present supporting data and studies recognizing the need to improve inpatient communication.
• explore potential limitations to optimizing inpatient communication and identify opportunities for improvement.

Disclosure of Relevant Financial Relationships with/without Commercial Interests:

The Planning Committee consisting of Michaelyn Notz, DO; Jeff Summers, DO and Jesse Calenstine, DO have no identified disclosures. 

CE Committee Member/Content Reviewers have nothing to disclose. 

Any/All relevant financial relationships have been mitigated. 

Content Disclosure: 

This presentation/content is HIPPA compliant. 

Commerical Support for this Session

None