High Reliability Organization Universal Skills Workshop

This activity is designed for employees across the health system to build the knowledge, skills, and confidence needed to consistently apply High Reliability Organization (HRO) principles in daily work. Participants will gain practical tools to recognize and respond to safety risks, strengthen communication and teamwork, and contribute to a shared culture of accountability and reliability.

Through this training, learners will develop a clearer understanding of their individual role in preventing harm and will be better prepared to take proactive, informed actions that support safe, high-quality care. This program promotes a common language and standardized approach to safety across teams and departments, enabling more consistent practices and improved collaboration.

Ultimately, this activity empowers employees to translate HRO principles into everyday behaviors, advancing Geisinger’s commitment to eliminating preventable harm and delivering reliable care to the communities it serves.

Target Audience

This activity is designed for all Geisinger employees. 

Learning Objectives

At the completion of this course, the participant should be able to:

  • Articulate how Universal Skills support our purpose, priorities and drivers
  • Identify the three modes individuals use to perform activities and the types of errors associated with each.
  • Recognize opportunities to apply Universal Skills for error prevention
  • Demonstrate Universal Skills to improve communication, focus, critical thinking and speaking up.
 
 
    Course summary
    Available credit: 
    • 4.00 AMA PRA Category 1 Credit™
    • 4.00 ANCC
    • 4.00 Participation Credit
    Course opens: 
    04/21/2026
    Course expires: 
    12/31/2026

    Geisinger Faculty

    Alison Brodginski, DO
    Associate Chief Medical Officer, Geisinger
     

    Amanda Cresswell, MSN
    System Vice President Nursing Excellence and Inpatient Case Management, Geisinger
     

    Mark Dunn
    Vice President Talent Management, Geisinger
     

    Scott Friedenberg, MD
    Director, Neurology; Director, Geisinger Health Systems Science Collaborative, Geisinger
     

    Stephanie Gryboski
    Associate Vice President, HRO & Emergency Readiness, Geisinger
     

    Elyssa Johnson, PA-C
    Chief Physician Assistant, Community Medicine, Geisinger
     

    Kelly Luckenbaugh
    Director, Nursing Professional Development, Geisinger
     

    Daniel Longyhorn, PharmD, EdD
    System Director, Pharmacy Knowledge Management, Geisinger
     

    Dhanya Mackeen, MD
    Physician, Maternal Fetal Medicine, Geisinger
     

    Jason Mitchell, MD
    Executive Vice President & Chief Medical Officer, Geisinger
     

    Nicole Woll, PhD, MEd
    Vice Dean, Faculty and Professional Development, Geisinger

    Content Disclosure

    The faculty has attested that their presentations and/or content are HIPAA compliant.  

    Individuals in a position to control educational content for this activity have disclosed no relevant financial relationships. 
     
    CE Committee Members/Content Reviewer(s) have disclosed no relevant financial relationships with commercial interests. 
     
    *Any/All relevant financial relationships have been mitigated.  

    Accreditation 

    In support of improving patient care, Geisinger College of Health Sciences is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

     

     

     

    Credit Designation 

    Geisinger College of Health Sciences designates this live activity for a maximum of 4 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the educational activity. 

    Geisinger College of Health Sciences designates this live activity for 4 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the educational activity. 
     

    Disclosure Policy 

    Faculty and all others who have the ability to control the content of continuing education activity sponsored by Geisinger College of Health Sciences must disclose to the program audience whether they do or do not have any real or apparent conflict(s) of interest or other relationships related to the content of their presentation(s). 
     

    Commercial Support

    None

    Available Credit

    • 4.00 AMA PRA Category 1 Credit™
    • 4.00 ANCC
    • 4.00 Participation Credit
    Please login or register to take this course.