ICC - Navigating Disrespect and Conflict Workshop

Navigating Disrespect and Conflict...
 
The Interprofessional Communication and Conflict Workshops are designed to enhance collaborative communication and conflict resolution skills across healthcare teams. The ICC - Navigating Disrespect and Conflict Workshop is a live, in-person educational activity, offered on varied dates:
 

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Target Audience

These workshops are designed for physicians (allopathic and osteopath) from all specialties: nurses, pharmacists, advanced practitioners - i.e. members of most disciplines/specialties engaged in caring for patients, as well as resident-level learners from these disciplines. Other learner groups such as respiratory therapists, care managers, health care administrators and leaders would also benefit from this education. 

Learning Objectives

At the completion of this course, the participant should be able to:

  • describe the need and evidence-based rationale for - as well as challenges in - improving interprofessional communication 
  • identify communication skills and strategies for responding to disrespect, demonstrating respect, and resolving conflict
  • apply these skills and strategies after practicing in structured opportunities 

Course Cancellation Policy

In the unusual circumstance that this course is cancelled, you will be called and/or emailed. 
 

Attendance

Attendance will be recorded within three to four days of the conclusion of the activity.  Credit will display on your continuing education transcript once the activity evaluation is completed.  
Course summary
Course opens: 
05/27/2026
Course expires: 
10/20/2027
Rating: 
0

Navigating Disrespect and Conflict

Day

Date

Time

Audience 

Location

Tuesday

Oct. 20, 2026

7:45 a.m. - 12:30 p.m.

Geisinger Employees GMC

Weis Classroom 102

GMC

Tuesday

Nov. 17, 2026

7:45 a.m. - 12:30 p.m.

Leadership GMC

Weis Classroom 102

GMC

Tuesday

Jan. 19, 2027

7:45 a.m. - 12:30 p.m.

Geisinger Employees GWV

6 Wildflower Dr., Wilkes-Barre

GWV

Tuesday

Feb. 16, 2027

7:45 a.m. - 12:30 p.m.

Leadership GWV

6 Wildflower Dr., Wilkes-Barre

GWV

Tuesday

May 18, 2027

7:45 a.m. - 12:30 p.m.

Leadership GMC

Weis Classroom 102

GMC

Tuesday

Jul. 20, 2027

7:45 a.m. - 12:30 p.m.

Geisinger Employees GMC

Weis Classroom 102

GMC

Geisinger Faculty

Dan Davis, PhD, HEC-C
Activity Director
Associate Chief, Clinical Ethics
Director, Healthcare Communication Program (HCP)
 
Samantha Lee, EdD
Activity Planner
Assistant Director, Healthcare Communication Program (HCP)
 
Carol Murphy Moore, RN
Activity Planner
Standardized Patient, Communication Training
 
Samantha Norton, MFA
Activity Planner
Senior Education Specialist, Healthcare Communication Program (HCP)
 
Angelica Slampak-Cindric, PharmD
Activity Planner
Pharmacy Coordinator, Inpatient Pharmacy
 
Jonathan Swinden, MD
Activity Planner
Physician Hospitalist
Healthcare Communication Program Core Faculty
 
Brian Voelcker, MFA
Activity Planner
Senior Education Specialist, Healthcare Communication Program (HCP)

Content Disclosure

The faculty has attested that their presentations and/or content are HIPAA compliant.  
 
Individuals in a position to control educational content for this activity have disclosed no relevant financial relationships. 
 
CE Committee Members/Content Reviewer(s) have disclosed no relevant financial relationships with commercial interests. 
Robert Cooney, MD, MSMedED, FACEP
 
*Any/All relevant financial relationships have been mitigated.  

Accreditation 

In support of improving patient care, Geisinger College of Health Sciences is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team

 

Credit Designation 

Geisinger College of Health Sciences designates this live activity for a maximum of 4 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the educational activity. 

Geisinger College of Health Sciences designates this live activity for 4 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the educational activity. 

This live activity is approved for 4 contact hours (0.4 CEUs) of continuing pharmacy education credit JA0008072-0000-26-pending.

 

Disclosure Policy 

Faculty and all others who have the ability to control the content of continuing education activity sponsored by Geisinger College of Health Sciences must disclose to the program audience whether they do or do not have any real or apparent conflict(s) of interest or other relationships related to the content of their presentation(s). 

Commercial Support

None

 
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1. To enroll, check the box next to your preferred workshop date and click the Enroll button. Note that once a date is selected, you will be locked out of other workshop dates.

2. Click your preferred workshop date title to complete enrollment questions.