Speaker(s): 

John Jurosky, MBA, MHA, CLSSMBB, CPXP, Staff Member, Geisinger - has nothing to disclose.

Moderator(s): 

Anil Singh, MD, Staff Member, Geisinger - has nothing to disclose

Learning Objectives: 

At the conclusion of this session, the participant should be able to: 

• Analyze nonverbal cues to identify potential patient emotions, concerns, and communication needs.

• Evaluate how body language, facial expressions, tone of voice, and physical presence influence perceptions of empathy, trust, and respect.

• Apply communication techniques that strengthen connection, emotional safety, and the overall patient experience

• Demonstrate intentional language during simulated patient encounters

Disclosure of Relevant Financial Relationships with/without Commercial Interests:

The Planning Committee consisting of Anil Kumar Singh, MD, Roop Parlapalli, MD, FHM, FACP, Lakshmi Rani Gollamudi, MD, Christopher DeFrancesco PharmD, RPH, Mary Ellen Berry, PA-C, Alexa Kerecman, CRNP, Michael Madden, DO, and Keshav Bhandari, MD have no identified disclosures. 

Any/All relevant financial relationships have been mitigated. 

Content Disclosure: 

This presentation/content is HIPAA compliant. 

Commercial Support for this Session

None