Speaker(s): 

Sharbari Dey, MSW, PhD, Staff Member, Geisinger - has nothing to disclose 

Stephanie Andreacci, LCSW, Staff Member, Geisinger - has nothing to disclose

Moderator(s): 

Breanna Grzech, Staff Member, Geisinger - has nothing to disclose

Learning Objectives: 

At the conclusion of this session, the participant should be able to: 

• Explain what The Center for Professionalism and Wellbeing is (CPW)
• Define the following
  • Peer Support
  • 3 characteristics of a Peer Supporter
  • Empathy
  • Active listening
• Differentiate between Empathy and Sympathy
• Identify 5 key elements of empathy
• Identify the 7 key active listening skills
• Differentiate between closed-ended and open-ended questions
• Describe how layers of diversity impact the workplace environment.
• Interpret the characteristics and habits of inclusive leaders.
• Analyze Intercultural Conflict Style Inventory (ICS) - a cross-culturally valid assessment tool for identifying core approaches to improving communication, resolving conflicts and solving problems across cultural differences.
• Define how structural barriers and biases that can impede their ability to perform as inclusive leaders in the workplace. 
• Demonstrate knowledge on ways to dismantle biases including tools such as the ICS.

Disclosure of Relevant Financial Relationships with/without Commercial Interests:

The Planning Committee consisting of Julene Campion, MS, Julie Byerley, MD and Rebecca Stoudt, DNP, PhD, CRNA have no identified disclosures. 

CE Committee Member/Content Reviewers have nothing to disclose. 

Any/All relevant financial relationships have been mitigated. 

Content Disclosure: 

This presentation/content is HIPPA compliant. 

Commercial Support for this Session

None.