Second Annual Clinical Quality Symposium

October 21, 2025
This is an in-person educational activity. The symposium covers quality, safety and patient experience and how it affects our staff and patients.  Prepares staff with knowledge and best practices in patient safety, infection control and the patient experience through panel discussions, interactive workshops, poster sessions and speakers. 
 
Participation in this activity will fulfill the annual requirement of six Geisinger-mandated Continuing Medical Education (CME) hours focused on medical malpractice reduction for Geisinger physicians and advanced practice providers (APPs).

Target Audience

This activity is designed for physicians, nurses, pharmacists, physician assistants and social workers. Other learner groups such as medical students, nursing students, residents and fellows would also benefit from this education. 

Learning Objectives

At the completion of this course, the participant should be able to:

  • develop working knowledge principles and importance of CANDOR
  • identify patient safety risks within the healthcare setting
  • describe workings of CoPa and GPOP
  • identify resources for education
  • discuss driving principles for patient experience improvement
  • discuss executive leadership perspectives on quality movement at Geisinger
Refund Policy
A full refund will be given for any cancellations received up to one week prior to the course.  No refunds for no-shows. 
 
Course Cancellation Policy
In the unusual circumstance that this course is cancelled, you will be called and/or emailed, and any tuition fees received would be refunded in full.  Geisinger is not responsible for any airfare, hotel or other costs incurred.
 
Attendance
Attendance will be recorded within three to four days of the conclusion of the activity.  Credit will display on your continuing education transcript once the activity evaluation is completed.  
    Course summary
    Available credit: 
    • 6.00 AAPA Category I CME
    • 6.00 ACPE
    • 6.00 AMA PRA Category 1 Credit™
    • 6.00 ANCC
    • 6.00 ASWB
    • 6.00 Participation Credit
    Course opens: 
    05/30/2025
    Course expires: 
    12/31/2025
    Event starts: 
    10/21/2025 - 8:00am EDT
    Event ends: 
    10/21/2025 - 4:00pm EDT
    Cost:
    $100.00
    Add to calendar: 
    Rating: 
    4

    Schedule 

    7:30 – 8:00 am                              
    Registration/Continental Breakfast
     
    8:00 – 8:15 am                              
    Welcome
    Donna Hahn, MSN, RN, Vice President Quality, Safety and Patient Experience and
    Anthony Petrick, MD, Chief Quality Officer
     
    8:15 – 9:15 am                         
    Keynote Speaker
    Building Trust and Social Capitol During a Time of Turmoil
    Dr. Tom Lee, Press Ganey
                                                             
    9:15 – 9:45 am                              
    Professionalism at Geisinger
    Heather Stafford, BSN, MHA, CIC, Associate Vice President Quality and Safety
    • Obtain knowledge of workflow and processes implemented after receipt of a clinician behavior related patient complaint submitted through the patient experience liaison office, forwarded to the Geisinger Professional Optimization Program, then referred to Center for Wellbeing for coaching, and firsthand impact from a provider perspective.                                                          
    9:45 – 10:00 am                           
    Morning Break
     
    10:00 – 11:45 am                         
    Quality in Action
    Chris Raup, MSN, RN, System Director Risk and Patient Safety;
    Cindy Sheridan, Esq., Associate Chief Legal Officer Litigation Services; and
    Yatin Mehta, MD, Physician, Pulmonary and Critical Care
    • Gain comprehensive understanding in how our Health System manages significant patient safety events, including reporting, urgent response coordination, root cause analysis, peer review processes patient/family disclosures, and legal/litigation considerations.               
    11:45 – 1:00 pm                           
    Luncheon will be provided
    Visit the Posters, Infection Control, and Employee Health influenza Vaccinations
     
    1:00 – 1:45 pm                             
    Executive Team Panel Discussion
    Jason Mitchell, MD, Executive Vice President and Chief Medical Officer;
    Tammy Anderer, PhD, CRNP, CAO North Central Western Regions, and
    Wendy Batschelet, DNP, VP and Chief Nursing Officer 
                                                                           
    1:45 – 3:15 pm                             
    Ted Talks: 
     
    Why Quality Metrics, Health Plan Star Ratings, and HEDIS Measures Matter to Geisinger Clinicians
    Eileen Evert, RN, Senior Director, Quality and Accreditation, GHP
    • Attendees will gain clarity on how their documentation, workflows, and care coordination directly impact performance.
    Analytics Presentation
    Casey Cauthorn, MS, VP Enterprise Analytics
    • Enabling quality improvement by consolidating data into cascading scorecards to highlight key priorities across many areas in the organization, track progress, and identify "bright spots" in the organization. Using the scorecards to also connect teams to subject specific dashboards for more in-depth analysis.
    Workplace Violence/Security
    John Oast Jr, Director, Security Training and Special Programs
    • Understanding the regulatory and legal requirements surrounding Workplace Violence, and how these requirements impact and guide healthcare security across the country and Commonwealth.
    HRO Overview
    Amy Minnich, RN, Associate Vice President, Quality and Safety
    • What does being a High Reliability Organization mean at Geisinger?  Hear how Geisinger is deploying HRO principles into practices across the enterprise.                                              
    3:15 – 3:45 pm                              
    Award Ceremony
     
    3:45 – 4:00 pm                              
    Closing Remarks
    Keith Boell, DO, Chief Quality Officer
     
    4:00 pm
    Evaluations/Adjournment 
     
    *Topics/speakers are subject to change.
    Henry Hood Center for Health Research
    100 North Academy Avenue
    Danville, PA
    United States

    All visitors to the Geisinger campus, please park in the patient parking lot. A shuttle bus will take you to the Henry Hood Center for Health Research, please notify the driver when boarding the bus of your final destination.

    Travel

    Henry Hood Center for Health Research is located on the Geisinger Campus in Danville, Pennsylvania (Montour County), Exit 224 on Interstate 80. Routes 11 and 54 also intersect in Danville.

    Guest Faculty

    *Thomas H. Lee, MD
    Chief Medical Officer, Press Ganey
    Dr. Lee is responsible for developing clinical and operational strategies
    to help providers measure and improve the patient experience, with
    overarching goals of reducing patient suffering and improving the value of care.
    Boston, MA

    Geisinger Faculty

    Tammy Anderer, PhD, CRNP - Speaker 
    CAO North Central Western Regions 
     
    Wendy Batschelet, DNP - Speaker
    Vice President, Chief Nursing Officer 
     
    Keith Boell, DO - Speaker
    Chief Quality Officer 
     
    Casey Cauthorn, MS - Speaker
    Vice President, Enterprise Analytics 
     
    Gordon Cole, RN - Planner 
    Manager, Nursing Quality 
     
    Eileen Evert, RN - Planner/Speaker
    Senior Director, Quality and Accreditation, GHP
     
    Lindsey Ford, RN - Planner 
    Director Nursing 
     
    Donna Hahn, MSN, RN - Planner/Moderator/Speaker
    Vice President, Quality, Safety and Patient Experience
     
    *Staley Lawes, RPh - Planner 
    Director, Quality Improvement and Medication Safety
     
    Kristina Lytle, MSW - Planner 
    Director, Care Management 
     
    Awathif Mackeen, MD - Planner 
    Geisinger Medical Education, Quality and Safety Director 
     
    Yatin Mehta, MD - Speaker 
    Physician, Pulmonary and Critical Care 
     
    Amy Minnich, RN - Planner/Speaker
    Activity Director 
    Associate Vice President, Quality and Safety 
     
    Jason Mitchell, MD - Speaker 
    Executive Vice President and Chief Medical Officer 
     
    Lauren Murphy, RN - Planner
    Manager, Nursing Quality 
     
    John Oast Jr.- Speaker 
    Director, Security Training and Special Programs
     
    Jan Persing - Planner 
    Associate Executive Assistant
     
    Anthony Petrick, MD - Planner/Moderator/Speaker
    Chief Quality Officer 
     
    Chris Raup, MSN, RN - Planner/Speaker
    System Director, Risk and Patient Safety
     
    Gale Shalongo, RN - Planner 
    Director Nursing 
     
    Cindy Sheridan, Esq. - Speaker 
    Associate Chief Legal Officer Litigation Services 
     
    Margrit Shoemaker, MD - Planner
    UME Faculty 
     
    Heather Stafford, BSN, MHA, CIC - Planner/Speaker 
    Associate Vice President, Quality and Safety 
     
    Karen Tillotson, PA-C - Planner 
    Director, AP Neuroscience Residency and Education 
     
    Noelle Visconti - Planner
    Project Coordinator 

    Content Disclosure

    All individuals in a position to control educational content for this activity have disclosed no relevant financial relationships. 
     
    The following faculty/speakers have disclosed a financial relationship(s), as detailed below: 
    Thomas H. Lee, MD - Employment: Press Ganey
     
    The following planners have disclosed a financial relationship(s), as detailed below: 
    Staley Lawes, RPh - Stockholder: Abbott Laboratories, Johnson and Johnson, Amgen, Boston Scientific, Eli Lilly, Stryker and GE Healthcare
     
    The faculty/speakers have attested that their presentations and/or content are HIPAA compliant. 
     
    CE Committee Members/Content Reviewer(s) have disclosed no relevant financial relationships with commercial interests.
    Katie Klinger, MEd and Andrea Whitman, AS 
     
    *Any/All relevant financial relationships have been mitigated.  

    Accreditation 

    In support of improving patient care, Geisinger College of Health Sciences is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

     

     

     

    As a Jointly Accredited Organization, Geisinger College of Health Sciences is approved to offer social work continuing education by the Association of Social Worker Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 6 clinical continuing education credits. 

    Credit Designation 

    Geisinger College of Health Sciences designates this live activity for a maximum of 6 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the educational activity. 

    Geisinger College of Health Sciences designates this live activity for 6 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the educational activity. 

    This live activity is approved for 6 contact hours (0.6 CEUs) of continuing pharmacy education credit JA0008072-0000-25-054-L05-P. 

    Geisinger College of Health Sciences has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 6 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation. 

     

    Disclosure Policy 

    Faculty and all others who have the ability to control the content of continuing education activity sponsored by Geisinger College of Health Sciences must disclose to the program audience whether they do or do not have any real or apparent conflict(s) of interest or other relationships related to the content of their presentation(s). 

    Commercial Support

    None

    Available Credit

    • 6.00 AAPA Category I CME
    • 6.00 ACPE
    • 6.00 AMA PRA Category 1 Credit™
    • 6.00 ANCC
    • 6.00 ASWB
    • 6.00 Participation Credit

    Price

    Cost:
    $100.00
    Please login or register to take this course.
    Enrollment for this activity is now closed. However, if you are still interested in attending, you may come to the Henry Hood Center tomorrow and inquire at the registration desks regarding potential availability. Please note that space is limited and participation will be accommodated on a first-come, first-served basis, depending on capacity.
    To register, please select your appropriate registration type (Standard or Student) from the options above and click “Add to Cart.” Once your cart appears, proceed by clicking “Checkout” and follow the on-screen prompts to complete your payment and finalize your registration.
    If you have any questions or require assistance, please contact the Continuing Education Office at 570-271-6692 or email us at [email protected].