Interprofessional Communication and Conflict Workshop - November 3, 2025

Wilkes-Barre, PA US
November 3, 2025
This is an in-person educational activity. This workshop on interprofessional communication and conflict consists of:
(1) brief didactic components (i.e., on empirical studies and findings concerning the importance of effective interprofessional communication in health care; on guidelines for responding to disrespect and fostering respect; and on conflict resolution strategies and skills), interspersed with
(2) interactive, participant-engaged components (i.e., reflecting on the experience of effective and ineffective communication within and across teams)
(3) culminating in a Boalean (Forum) Theater segment comprised of several clinical scenarios involving ineffective interprofessional communication and conflict enacted by actors from the Healthcare Communication Program.
With the scenarios, participants will be challenged to formulate communication strategies “in the moment” and to enact them to “test” their viability as responses. 

Target Audience

This activity is designed for physicians (allopathic and osteopath) from all specialties: nurses, pharmacists, advanced practitioners, psychologists, respiratory therapists, care managers - i.e. members of most disciplines/specialties engaged in caring for patients, as well as resident-level learners from these disciplines.  Other learner groups such as health care administrators and leaders would also benefit from this education. 

Learning Objectives

At the completion of this course, the participant should be able to:

  • describe the need and evidence-based rationale for - as well as challenges in - improving interprofessional communication 
  • identify communication skills and strategies for responding to disrespect, demonstrating respect, and resolving conflict
  • apply these skills and strategies after practicing in structured opportunities 
Refund Policy
A full refund will be given for any cancellations received up to one week prior to the course.  No refunds for no-shows. 
 
Course Cancellation Policy
In the unusual circumstance that this course is cancelled, you will be called and/or emailed. 
 
Attendance
Attendance will be recorded within three to four days of the conclusion of the activity.  Credit will display on your continuing education transcript once the activity evaluation is completed.  
    Course summary
    Available credit: 
    • 4.25 AAPA Category I CME
    • 4.25 ACPE
    • 4.25 AMA PRA Category 1 Credit™
    • 4.25 ANCC
    • 4.25 Approved for APA Credit
    • 4.25 Participation Credit
    Course opens: 
    08/19/2025
    Course expires: 
    11/30/2025
    Event starts: 
    11/03/2025 - 7:30am EST
    Event ends: 
    11/03/2025 - 12:30pm EST
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    7:45 AM   
    Introductions, Coffee/tea  
     
    8:00 AM
    Evidence of Effective and Ineffective Interprofessional Communication
    Exercises: Recall, Reflect, Share 
    Daniel Davis, PhD
     
    9:30 AM
    Break
     
    9:40 AM
    Demonstrating Respect and Responding to Disrespect, Resolving, and Transforming Conflict  
    Exercise: Speak-Outs Reports of the Experience Disrespect/Respect  
    Daniel Davis, PhD
     
    10:40 AM
    Boalean theater/Theater of the Oppressed 
    Interactive Role-Play of Disrespectful Encounters and How to Mitigate Them
    Samantha Norton, MFA
     
    12:25 PM
    Debrief, 2 Takeaways
    Daniel Davis, PhD and Samantha Norton, MFA
     
    12:30 PM
    Evaluations/Adjournment
     

     

    Geisinger Northeast GEMS Center
    6 Wildflower Drive
    Building 6
    Wilkes-Barre, PA 18702
    United States

    Geisinger Faculty

    Kendra Boell, DO, MBA
    Healthcare Communication Program Core Faculty 
     
    Amanda Cresswell, MSN, BSN, RN
    Vice President, Nursing Education 
     
    Dan Davis, PhD, HEC-C
    Activity Director
    Associate Chief, Clinical Ethics
    Director, Healthcare Communication Program (HCP)
     
    Mary Harris, MD
    Lead Physician Faculty, Healthcare Communication Program Core Faculty
     
    Claire Laubach, PA-C
    Chief Physician Assistant, PICU
     
    Samantha Lee, EdD
    Assistant Director, Healthcare Communication Program (HCP)
     
    Samantha Norton, MFA
    Senior Education Specialist , Healthcare Communication Program (HCP)
     
    Lisa Schroeder, MD
    Healthcare Communication Program Core Faculty 
     
    Kelly Shaw, PsyD
    Director, Well-Being 
     
    Angelica Slampak-Cindric, PharmD
    Pharmacy Coordinator, Inpatient Pharmacy
     
    Jonathan Swinden, MD
    Healthcare Communication Program Core Faculty 
     
    Tessy Thomas, DO, MBE
    Assistant Professor, Bioethics and Pediatrics 
     
    Nicole Woll, PhD
    Vice Dean, Center for Faculty and Professional Development 
     

    Content Disclosure

    The faculty has attested that their presentations and/or content are HIPAA compliant.  
     
    Individuals in a position to control educational content for this activity have disclosed no relevant financial relationships. 
     
    CE Committee Members/Content Reviewer(s) have disclosed no relevant financial relationships with commercial interests. 
     
    *Any/All relevant financial relationships have been mitigated.  

    Accreditation 

    In support of improving patient care, Geisinger College of Health Sciences is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

     

     

     

    Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibility for the content of the programs. 

     

    Credit Designation 

    Geisinger College of Health Sciences designates this live activity for a maximum of 4.25 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the educational activity. 

    Geisinger College of Health Sciences designates this live activity for 4.25 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the educational activity. 

    This live activity is approved for 4.25 contact hours (0.425 CEUs) of continuing pharmacy education credit JA0008072-0000-25-057-L99-P.

    Geisinger College of Health Sciences has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 4.25 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation. 

     

    Geisinger College of Health Sciences designates this activity for 4.25 CE Credits for psychologists. 

     

    Disclosure Policy 

    Faculty and all others who have the ability to control the content of continuing education activity sponsored by Geisinger College of Health Sciences must disclose to the program audience whether they do or do not have any real or apparent conflict(s) of interest or other relationships related to the content of their presentation(s). 

    Commercial Support

    None

    Available Credit

    • 4.25 AAPA Category I CME
    • 4.25 ACPE
    • 4.25 AMA PRA Category 1 Credit™
    • 4.25 ANCC
    • 4.25 Approved for APA Credit
    • 4.25 Participation Credit
    Please login or register to take this course.

    To register, select "Access Course", then provide any Dietary Preferences and Accommodation Requests, click "Save". The course will open in Ethos, since this is an in-person conference, you can then close the page.  

    A confirmation email will be sent to you and will include a 27-minute didactic recording that must be reviewed prior to attending the workshop. If you do not receive the confirmation email or video, please contact the Continuing Education Office at 570-271-6692 or email us at [email protected].