Interprofessional Communication and Conflict Workshop - Apr 30 2025

April 30, 2025
This is an in-person educational activity. This workshop on interprofessional communication and conflict consists of:
(1) brief didactic components (i.e., on empirical studies and findings concerning the importance of effective interprofessional communication in health care; on guidelines for responding to disrespect and fostering respect; and on conflict resolution strategies and skills), interspersed with
(2) interactive, participant-engaged components (i.e., reflecting on the experience of effective and ineffective communication within and across teams)
(3) culminating in a Boalean (Forum) Theater segment comprised of several clinical scenarios involving ineffective interprofessional communication and conflict enacted by actors from the Healthcare Communication Program.
With the scenarios, participants will be challenged to formulate communication strategies “in the moment” and to enact them to “test” their viability as responses. 

Target Audience

This activity is designed for physicians (allopathic and osteopath) from all specialties: nurses, pharmacists, advanced practitioners, psychologists, respiratory therapists, care managers - i.e. members of most disciplines/specialties engaged in caring for patients, as well as resident-level learners from these disciplines.  Other learner groups such as health care administrators and leaders would also benefit from this education. 

Learning Objectives

At the completion of this course, the participant should be able to:

  • describe the need and evidence-based rationale for - as well as challenges in - improving interprofessional communication 
  • identify communication skills and strategies for responding to disrespect, demonstrating respect, and resolving conflict
  • apply these skills and strategies after practicing in structured opportunities 
Refund Policy
A full refund will be given for any cancellations received up to one week prior to the course.  No refunds for no-shows. 
 
Course Cancellation Policy
In the unusual circumstance that this course is cancelled, you will be called and/or emailed, and any tuition fees received would be refunded in full.  Geisinger is not responsible for any airfare, hotel or other costs incurred.
 
Attendance
Attendance will be recorded within three to four days of the conclusion of the activity.  Credit will display on your continuing education transcript once the activity evaluation is completed.  
 
Virtual Information
All details pertaining to the links for this activity will be sent once you are registered for the activity. 
    Course summary
    Available credit: 
    • 5.00 AAPA Category I CME
    • 5.00 AMA PRA Category 1 Credit™
    • 5.00 ANCC
    • 5.00 Approved for APA Credit
    • 5.00 Participation Credit
    Course opens: 
    11/01/2024
    Course expires: 
    05/07/2025
    Event starts: 
    04/30/2025 - 9:30am EDT
    Event ends: 
    04/30/2025 - 3:00pm EDT
    Cost:
    $0.00
    Add to calendar: 
    Rating: 
    0

    SCHEDULE:  Interprofessional Communication and Conflict

    Facilitators/Speakers: D. Davis + HCP Core Faculty

    9:30-12:00

     

    Introduction and overview

    Didactic and Reflect and recall Exercises

    Demonstrating respect

    Responding to disrespect

    Resolving and Transforming Conflict

    12:00-12:30

    LUNCH

    12:30-2:45
     

    Boalean theater/Theater of the oppressed: Sam: Define Boal process

    Participants will become active: start with discussion, move to physical interaction.

    2:45-3:00

    Debrief, 2 Takeaways, Evaluations

    Geisinger Wyoming Valley
    6 Wildflower Drive
    PA
    United States

    Geisinger Faculty

    Kendra Boell, DO, MBA
    Healthcare Communication Program Core Faculty 
     
    Amanda Cresswell, MSN, BSN, RN
    Vice President, Nursing Education 
     
    Dan Davis, PhD, HEC-C
    Activity Director
    Associate Chief, Clinical Ethics
    Director, Healthcare Communication Program (HCP)
     
    Mary Harris, MD
    Lead Physician Faculty, Healthcare Communication Program Core Faculty
     
    Claire Laubach, PA-C
    Chief Physician Assistant, PICU
     
    Samantha Lee, EdD
    Manager, Healthcare Communication Program (HCP)
     
    Samantha Norton, MFA
    Senior Education Specialist , Healthcare Communication Program (HCP)
     
    Lisa Schroeder, MD
    Healthcare Communication Program Core Faculty 
     
    Kelly Shaw, PsyD
    Director, Well-Being 
     
    Angelica Slampak-Cindric, PharmD
    Pharmacy Coordinator, Inpatient Pharmacy
     
    Jonathan Swinden, MD
    Healthcare Communication Program Core Faculty 
     
    Tessy Thomas, DO, MBE
    Assistant Professor, Bioethics and Pediatrics 
     
    Nicole Woll, PhD
    Vice Dean, Center for Faculty and Professional Development 
     

    Content Disclosure

    The faculty has attested that their presentations and/or content are HIPAA compliant.  
     
    Individuals in a position to control educational content for this activity have disclosed no relevant financial relationships. 
     
    CE Committee Members/Content Reviewer(s) have disclosed no relevant financial relationships with commercial interests. 
     
    *Any/All relevant financial relationships have been mitigated.  

    Accreditation 

    In support of improving patient care, Geisinger College of Health Sciences is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

     

     

     

    Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibility for the content of the programs. 

     

    Credit Designation 

    Geisinger College of Health Sciences designates this live activity for a maximum of 5 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the educational activity. 

    Geisinger College of Health Sciences designates this live activity for 5 contact hours for nurses. Nurses should only claim credit commensurate with the extent of their participation in the educational activity. 

    Geisinger College of Health Sciences has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 5 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation. 

     

     

    Geisinger College of Health Sciences designates this activity for 5 CE Credits for psychologists. 

     

     

    This activity was planned by and for the healthcare team, and learners will receive 5 Interprofessional Continuing Education (IPCE) credits for learning and change.

     
     

    Disclosure Policy 

    Faculty and all others who have the ability to control the content of continuing education activity sponsored by Geisinger College of Health Sciences must disclose to the program audience whether they do or do not have any real or apparent conflict(s) of interest or other relationships related to the content of their presentation(s). 

    Commercial Support

    None

    Available Credit

    • 5.00 AAPA Category I CME
    • 5.00 AMA PRA Category 1 Credit™
    • 5.00 ANCC
    • 5.00 Approved for APA Credit
    • 5.00 Participation Credit

    Price

    Cost:
    $0.00
    Please login or register to take this course.