Speaker(s): 

Kim Eiden, SPHR, SHRM-SCP, Staff Member, Geisinger - has nothing to disclose.

Joni Olshefski, SPHR, SHRM-SCP, Staff Member, Geisinger - has nothing to disclose.

Sharbari Kamal Dey, Staff Member, Geisinger - has nothing to disclose.

Keith Boell, MD, Staff Member, Geisinger - has nothing to disclose.

Kerri Michalik, Staff Member, Geisinger - has nothing to disclose.

Aaron Kepner, Staff Member, Geisinger - has nothing to disclose.

Moderator(s): 

N/A

Learning Objectives: 

• Apply Geisinger Transformation principles to allow us to work differently to achieve our vision and strategic priorities

• Apply concepts of service excellence to drive cultural change

• Leverage diversity and inclusion to create stronger, more innovative teams

• Apply service excellence leadership to maximize patient satisfaction

Disclosure of Relevant Financial Relationships with/without Commercial Interests:

The Planning Committee consisting of Julene Campion, MS, Kim Eiden, SPHR, SHRM-SCP, Joni Olshefski, SPHR, SHRM-SCP, Lisa Hendricks, MSN and Brytanie Marshall, MD have no identified disclosures. 

CE Committee Member/Content Reviewers have nothing to disclose. 

Any/All relevant financial relationships have been mitigated. 

Content Disclosure: 

This presentation/content is HIPPA compliant. 

Commerical Support for this Session

None.