Speaker(s): 

Kimberly Eiden, SPHR, SHRM-SCP, BA, Geisinger, has nothing to disclose

Joni Olshefski, SPHR, SHRM-SCP, BS. Geisinger, has nothing to disclose

Jacy Brewster, MBA, Geisinger, has nothing to disclose

Janel Petrovich, MBA, Geisinger, has nothing to disclose

Theresa Huff, M.Ed, RT (R), Geisinger, has nothing to disclose

Erika Marvin, Licensed Social Worker, Geisinger, has nothing to disclose

Sharbari Kamal Dey, MSW, PhD, Geisinger, has nothing to disclose

Tanya Hepner, BSN, RN, CPXP, Geisinger, has nothing to disclose 

Learning Objectives: 

At the conclusion of this session, the participant should be able to: 

• Apply Geisinger Transformation principles to allow us to work differently to achieve our vision and strategic priorities

• Apply concepts of service excellence to drive cultural change

• Leverage diversity and inclusion to create stronger, more innovative teams

• Apply service excellence leadership to maximize patient satisfaction

Disclosure of Relevant Financial Relationships with/without Commercial Interests:

The Planning Committee consisting of Lori Veliu, MSEd, Melissa Presto, BS, Kim Eiden, SPHR, SHRM-SCP, Joni Olshefski, SPHR, SHRM-SCP, Lisa Hendricks, MSN, and Brytanie Marshall, MD have no identified disclosures. 

CE Committee Member/Content Reviewers have nothing to disclose. 

Any/All relevant financial relationships have been mitigated. 

Content Disclosure: 

This presentation/content is HIPAA compliant. 

Commercial Support for this Session

None