Speaker(s): 

 Kim Eiden, SPHR, SHRM-SCP, Geisinger - has nothing to disclose.

Joni Olshefski, SPHR, SHRM-SCP, Geisinger - has nothing to disclose.

Keith Boell, DO, Geisinger - has nothing to disclose.

Janel Petrovich, Geisinger - has nothing to disclose.

Stephanie Andreacci, LCSW, Geisinger - has nothing to disclose.

Sharbari Kamal Dey, MSW, PhD, Geisinger - has nothing to disclose.

Tayna Hepner, BSN, RN, CPXP, Geisinger - has nothing to disclose.

Learning Objectives: 

At the conclusion of this session, the participant should be able to: 

• Apply Geisinger Transformation principles to allow us to work differently to achieve our vision and strategic priorities

• Apply concepts of service excellence to drive cultural change

• Leverage diversity and inclusion to create stronger, more innovative teams

• Apply service excellence leadership to maximize patient satisfaction

Disclosure of Relevant Financial Relationships with/without Commercial Interests:

The Planning Committee consisting of Lori Veliu, MSEd, Melissa Presto, BS, Kim Eiden, SPHR, SHRM-SCP, Joni Olshefski, SPHR, SHRM-SCP, Lisa Hendricks, MSN, and Brytanie Marshall, MD have no identified disclosures. 

CE Committee Member/Content Reviewers have nothing to disclose. 

Any/All relevant financial relationships have been mitigated. 

Content Disclosure: 

This presentation/content is HIPAA compliant. 

Commercial Support for this Session

None