Speaker(s):

Abigail Santmyer, MHA – Geisinger Staff - nothing to disclose 

Kimberly Rohrer, MHA - Geisinger Staff- nothing to disclose

Joanna Coons, Geisinger Staff, nothing to disclose

Tanya Hepner, Geisinger Staff, nothing to disclose

Maria Scopelliti, Geisinger Staff, nothing to disclose

Learning Objectives: 

At the conclusion of this session, the participant should be able to: 

• Produce a more inclusive and cohesive environment by recognizing and utilizing individual team member's strengths, promoting better teamwork and collective problem-solving.
• Assemble trust, demonstrate open communication, and apply improved collaboration among team members, leading to measurable growth in overall productivity and operational success.
• Construct data-driven changes to service delivery and operational processes based on patient feedback, leading to measurable improvements in patient satisfaction.
• Design strategies to create a more positive, resilient, and productive workplace culture, contributing to staff well-being and improved operational outcomes.

Disclosure of Relevant Financial Relationships with/without Commercial Interests:

The Planning Committee consisting of Abigail Santmyer, MHA, Dr. Denise Torres, MD, Maria Scopelliti, MHA, Kimberly Rohrer, MSN, MBA, Joanna Coons, RN, MSN, and Jennifer Koehler PA-C have no identified disclosures. 

CE Committee Member/Content Reviewers have nothing to disclose. 

Any/All relevant financial relationships have been mitigated. 

Content Disclosure: 

This presentation/content is HIPAA compliant. 

Commercial Support for this Session

None